Welcome to Dolce Vita. These Terms and Conditions ("Terms") govern your use of our website and the purchase of any products from our online store. By accessing our site and placing an order, you agree to be bound by these Terms. Please read them carefully.
1. General Conditions & Eligibility
By agreeing to these Terms, you represent that you are at least the age of majority in your province or city of residence. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if fraudulent or unauthorized activity is suspected.
2. Product Information & Accuracy
We make every effort to display the colors, textures, and details of our luxury products—including our signature pocket spring mattresses and sleep accessories—as accurately as possible.
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Disclaimer: Actual colors or textures may vary slightly depending on your screen settings.
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We reserve the right to modify product specifications, descriptions, and pricing at any time without prior notice.
3. Pricing and Payments
All prices listed on the website are in Pakistani Rupees (PKR) and are inclusive of applicable sales taxes unless stated otherwise.
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We accept multiple secure payment methods, including Cash on Delivery (COD), Direct Bank Transfer, and secure Credit/Debit Card payments.
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In the rare event of a pricing error on the website, we reserve the right to cancel any orders placed at the incorrect price and will issue a full refund if the payment was already processed.
4. Shipping and Delivery
We strive to deliver your luxury sleep products safely and promptly across Pakistan.
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Delivery Timelines: Standard delivery times vary by city (typically 3–5 business days for major hubs like Lahore, Karachi, and Islamabad, and 5–7 business days for other regions).
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Shipping Fees: Any applicable shipping fees or promotional free delivery thresholds will be clearly displayed at checkout.
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Damage in Transit: Please inspect your package upon delivery. If you notice any external damage to the packaging, note it on the delivery receipt and contact our customer care team immediately.
5. Returns, Exchanges, and Warranties
Your investment in premium sleep is protected.
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Warranties: Our pocket spring mattresses come with a specific limited warranty against manufacturing defects. The exact duration and terms of the warranty vary by product model and are detailed on the warranty card provided with your purchase.
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Returns & Exchanges: Due to the hygienic nature of bedding and mattresses, returns or exchanges are only applicable if the product is delivered damaged, defective, or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim.
6. Intellectual Property
All content on this website—including logos, brand names (specifically DolceVita), product descriptions, images, graphics, and text—is the exclusive intellectual property of DolceVita and its parent group. Any unauthorized use, reproduction, or distribution of this material without explicit written consent is strictly prohibited.
7. Limitation of Liability
DolceVita shall not be liable for any indirect, incidental, or consequential damages resulting from the use of, or the inability to use, our products or website. Our maximum liability to you for any product purchased through the website shall not exceed the actual purchase price of that product.
8. Governing Law
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Lahore.
9. Changes to Terms and Conditions
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.
📞 Need Assistance?
If you have any questions regarding these Terms and Conditions, please reach out to our dedicated Customer Experience Team call us at +92 311 1111666